As companies look at new ways to improve their customer experience (CX), many are adding multilingual support to serve more customers and create brand loyalty. The Center for Immigration Studies finds that 67.3 million residents in the United States now speak a language other than English at home.1 That’s a number larger than the population…
multilingual
Multilingual Omnichannel Contact Center: Here Are the Top Benefits
Multilingual Omnichannel Contact Center Here Are the Top BenefitsTransforming into a multilingual omnichannel contact center can vastly improve your customer service. By providing multilingual support in a variety of communication channels that marry up to one another seamlessly, no matter where the customer is, and by giving them their preferred method to communicate and engage…
Why Your Contact Center Needs Over-the-Phone Interpretation
There are several reasons why your contact center needs Over-the-Phone Interpretation. For one, multilingual support removes language barriers with your customers, making it easier for them to purchase from you and for you to retain them as customers. By partnering with a quality language services vendor that offers Over-the-Phone Interpretation, your contact center can also…
Multilingual Communication During a Pandemic: Tips for Healthcare Providers
Multilingual Communication During a Pandemic Tips for Healthcare ProvidersMultilingual communication in the healthcare setting can bridge the language divide during a pandemic. Whenever a crisis arises, healthcare providers must be prepared for the challenges of communicating in multiple languages. By addressing the needs of limited English proficiency (LEP) patients, healthcare providers can mitigate risk, improve…
Multilingual Communication During an Emergency: Five Tips for Public Health Officials
Multilingual Communication During an Emergency: Five Tips for Public Health OfficialsWhenever health emergencies arise, public health officials must be prepared to communicate in multiple languages in order to inform all language speakers within the populations they serve. This includes communicating with those with limited English proficiency (LEP).Who is a person with limited English proficiency (LEP)?A…
Guide to Language Translation for Multilingual Social Media
You have found the ultimate guide for multilingual social media. Social media has made the world a much smaller place. Now, more than ever, companies are using social media to connect their brands with customers around the globe. Multilingual social media, which refers to social media content that’s been translated into multiple languages, can give…
How to Implement Multilingual SEO with Language Translation Services
Multilingual SEO (search engine optimization) is more important than ever before. It is a strategy in which a website is translated into several languages and then optimized for the search engines. For example, an English website for a hospital that is also offered in Spanish, Chinese and Vietnamese is a multilingual website. Through the use…
Language Translation Services: Top Three Reasons Why You Must Include Them in Your Marketing Budget
Translation services can be an incredible asset when used properly. Marketers that are arming themselves with language translation services are unlocking doors to markets that they have previously been locked out of. Setting aside marketing budget to hire a Language Service Provider (LSP) can help you tap into new customer groups that you would normally…
