If you are reading this article, you have already come to the realization that you need to offer multilingual customer support. Maybe you’ve already dabbled in offering multilingual support or have simply done the math and realized that there is a huge financial upside to accommodating the six billion people worldwide who are non-native English…
customer support
Boost Your Customer Experience (CX) with Multilingual Support
As companies look at new ways to improve their customer experience (CX), many are adding multilingual support to serve more customers and create brand loyalty. The Center for Immigration Studies finds that 67.3 million residents in the United States now speak a language other than English at home.1 That’s a number larger than the population…
Why Your Contact Center Needs Over-the-Phone Interpretation
There are several reasons why your contact center needs Over-the-Phone Interpretation. For one, multilingual support removes language barriers with your customers, making it easier for them to purchase from you and for you to retain them as customers. By partnering with a quality language services vendor that offers Over-the-Phone Interpretation, your contact center can also…
