LANGUAGE SERVICES FOR CONTACT CENTERS
We Speak Your Customer’s Language
By partnering with Language Link, you can set your contact center apart from others by providing a full complement of services in all the languages your customers speak. Our Over-the-Phone Interpretation (OPI) service is designed for contact centers, and is a cost-effective and convenient way to better serve your non-English speaking callers. Expand your language support to over 240 languages. Empower your agents to handle multilingual calls 24/7. Connect to our professional interpreters in just seconds and receive the highest quality services available in the industry. We can help take your contact center to the next level of excellence!
Translation and Interpretation Services
for Contact Centers
Since 1991, Language Link has partnered with customer contact centers by providing the highest quality interpretation services in the industry. Connect in seconds, 24/7, to our professional interpreters in over 240 languages. Ideal for contact centers of all sizes, we are scalable and cost-effective. Customized billing and reporting is always available through our secure client portal. We are both HIPAA and HITECH compliant and ISO 9001:2015 certified. Contact us and learn how to create a world-class multilingual customer experience!
Our translation services are designed to improve your efforts as well as reduce strain on your customer service agents by better supplying customers who speak languages other than English with pertinent information in their native languages. From Frequently Asked Questions (FAQs), guidelines, how-to’s, chat bot scripts and customer communications of all types, we provide professional human-based translation in over 100 languages performed by native speaking linguists who possess subject matter expertise in your industry.
Language Services Trusted by Contact Centers
We provide the highest quality language services for contact centers from all types of industries in over 240 languages and dialects.
Accredited and Compliant
Language Link is accredited by several respected organizations in the interpretation and translation industry. This means you can rest assured that Language Link meets the highest quality standards and follows the best practices in the translation, interpretation and localization industry.
Translation for any Document or File Type
Translation can be done in any file format or type of media. This includes communications such as Questions and Answers (Q & As), how-to’s, chat bot scripts and customer communications of all types. We can also translate internal documents such as resolution reports and call transcripts.
Unparalleled Customer Service
Your success is our success! Our team of translators are committed to ensuring our services are tailored to your eLearning projects and that they exceed your expectations.
Subject Matter Expertise For Your Contact Center
Our linguists not only have a wealth of experience providing interpretation and translation services, they are also experts in a variety of industries with many having subject matter expertise from prior experience working in a range fields.
Exceeding the Highest
for Customer Care at Contact Centers
Here is an overview of Language Link’s memberships and accreditations:
Language Link is a member of the American Translators Association. This membership aims to elevate the professional standards and performance of translators.
We are fully compliant with both HIPAA and the HITECH Acts, and all internal staff members are required to participate in both HIPAA and HITECH training and testing before beginning to work with us.
Certified translations are almost always necessary for legal paperwork, such as documentation used in trials or hearings. This means all of of translations go through a rigorous quality control process before they are certified.
Our ISO 9001:2015 globally recognized quality and standardization certification further supports Language Link’s mission to be the most trusted communication link between our customers and their clients, enabling you to overcome linguistic and cultural barriers.
ALC (Association of Language Companies) members are professional companies that provide a wide variety of language services for their clients. As a ten year member, Language Link participates in advocacy to heighten efforts across the industry.
Serving Contact Centers Across Many Industries
For several decades Language Link has been providing Contact Centers in many industries with quality language services. Let us help you shape a truly world-class experience for your customers.
Medical and Healthcare Contact Center Support
Tourism and Hospitality Contact Center Support
Contact Center Support for Educators
Language barriers should not be an obstacle to providing quality healthcare. Language Link delivers interpretation (spoken) and translation (written) services to healthcare inbound call centers to help patients in their critical moments of need. We are HIPAA/HITECH compliant. In addition to real-time Over-the-Phone Interpretation we offer Video Remote Interpretation as well as On-Site Interpretation at your facility. Additionally we offer translation for all of your healthcare communications.
We provide the highest quality language support for the travel, tourism and hospitality sector in over 240 languages and dialects. Make booking a breeze for your international guests with our Over-the-Phone Interpretation solution designed to support your contact center. We’re available in seconds, 24/7/365.
Greatly enhance your enrollment efforts with international students. Our Over-the-Phone Interpretation services allow your enrollment centers to connect in seconds to our interpreters, 24/7/365, in over 240 languages and dialects. When it comes to translating your materials for international students and their families, we offer human translation in over 100 languages.
Contact Center Support for Retail and eCommerce
Contact Center Support for Government
Contact Center Support for Tech
Drastically improve your eCommerce or brick and mortar customer experience by offering support in over 240 languages. Our interpreters are always available with some of the fastest connection speeds in the industry. We are here to help you increase your productivity and sales numbers by serving your international customers in their native languages.
We partner with a wide range of government agencies to help them better serve their limited English proficiency (LEP) clients. Let us help you boost your critical services with interpretation and translation.
Language Link provides technical support centers with Over-the-Phone Interpretation (OPI) services in over 240 languages, allowing you to service your clients in their native languages in seconds. Additionally we can translate your technical documents, website content, product information, technical instructions, software and so much more! Our linguists have subject matter expertise in technology making your tech support capabilities seamless across language barriers.
What Our Contact Center Clients are Saying About Our Language Services
About our Linguists
Linguists With Experience Serving Contact Centers
We recruit only the most competent and qualified interpreters and translators. Each linguist must demonstrate their high level of skill and expertise over the course of our stringent vetting and testing process. In addition, all Language Link team members have training from an accredited institution and at least two years of professional experience.
Language Link offers language services across a wide range of industries and subject matters. Whatever your language need, we’ve got you covered!
Commonly Asked Contact Center Questions
Will my contact center have access to data and reporting for your language services?
Do you have your own interpreters?
How long will it take one of my contact center agents to reach an interpreter?
All Language Link interpretation clients have access to our secure online portal that provides 24x7x365 real-time data and reporting on how your contact center uses our language services. Whether you need average handle data for Over-the-Phone or Video Remote Interpretation, or just want to view your latest bill or invoice, you’ll be able to find everything you need conveniently located within our online portal.
Yes. We employ interpreters at our headquarters in Vancouver, Washington and also partner with a large network of independent contractors. This model allows to provide constant, continuous coverage in over 240 languages 24/7/365.
Generally, we can connect one of your agents to a qualified interpreter within thirty seconds or less. All we need is your account information and the desired language. The connection time for languages that are requested less frequently may be slightly longer. We are able to accommodate most requests quickly thanks to our state-of-the-art call center and proprietary call routing database.
Can our contact center try your service before signing up?
Will adding Over-the-Phone Interpretation to my contact center really decrease call time?
What does our contact center agent do when the interpretation call finishes?
You are free to try our Over-the-Phone or Video Remote Interpretation service with a test call before committing to signing up. This will give you a chance to experience our fast connection speeds, customer support, and the professionalism of our interpreters.
Partnering with an Over-the-Phone Interpretation provider who is committed to using qualified, well-trained interpreters can decrease average handle time and help to reduce callbacks. These factors contribute to improving overall customer service and satisfaction.
When the interpretation call is finished your contact center agent can simply hang up. Your invoice will reflect the time that the call concluded.
About Language Link
A Leader in Language Services for Contact Centers
At Language Link, we speak your customer’s language. Headquartered in Vancouver, Washington and incorporated in 1991, Language Link has more than 28 years of experience as a full-service multilingual communication agency serving all types of Contact Centers. We have highly qualified linguists working in over 240 languages and dialects. We also offer a comprehensive suite of translation options including audio visual services and localization, as well as Over-the-Phone and Video Remote Interpretation.