As companies look at new ways to improve their customer experience (CX), many are adding multilingual support to serve more customers and create brand loyalty. The Center for Immigration Studies finds that 67.3 million residents in the United States now speak a language other than English at home.1 That’s a number larger than the population…
Multilingual
Multilingual Omnichannel Contact Center: Here Are the Top Benefits
Multilingual Omnichannel Contact Center Here Are the Top BenefitsTransforming into a multilingual omnichannel contact center can vastly improve your customer service. By providing multilingual support in a variety of communication channels that marry up to one another seamlessly, no matter where the customer is, and by giving them their preferred method to communicate and engage…
Multilingual Internal Corporate Communication During a Pandemic: Tips on How Companies Can Communicate with Employees Across the Language and Social Distance Divide
Multilingual Internal Corporate Communication During a Pandemic Tips on How Companies Can Communicate with Employees Across the Language and Social Distance DivideWhen a pandemic occurs, like the Coronavirus, social distancing protocols are put in place to mitigate risk. Mandated travel restrictions and stay-at-home orders create a new kind of work environment where working from home…
Multilingual Communication During a Pandemic: Tips for Healthcare Providers
Multilingual Communication During a Pandemic Tips for Healthcare ProvidersMultilingual communication in the healthcare setting can bridge the language divide during a pandemic. Whenever a crisis arises, healthcare providers must be prepared for the challenges of communicating in multiple languages. By addressing the needs of limited English proficiency (LEP) patients, healthcare providers can mitigate risk, improve…
Multilingual Communication During an Emergency: Five Tips for Public Health Officials
Multilingual Communication During an Emergency: Five Tips for Public Health OfficialsWhenever health emergencies arise, public health officials must be prepared to communicate in multiple languages in order to inform all language speakers within the populations they serve. This includes communicating with those with limited English proficiency (LEP).Who is a person with limited English proficiency (LEP)?A…
How to Implement Multilingual SEO with Language Translation Services
Multilingual SEO (search engine optimization) is more important than ever before. It is a strategy in which a website is translated into several languages and then optimized for the search engines. For example, an English website for a hospital that is also offered in Spanish, Chinese and Vietnamese is a multilingual website. Through the use…
