Healthcare providers often need to translate Vaccine Information Statements (VIS) into other languages for patients, staff members, or even for colleagues at healthcare entities overseas. While official Vaccine Information Statements are available from the Centers for Disease Control and Prevention (CDC) in English, having them professionally translated into a patient’s native language can serve multiple…
Multilingual Customer Support: What Is It and Why Do I Need It?
If you are reading this article, you have already come to the realization that you need to offer multilingual customer support. Maybe you’ve already dabbled in offering multilingual support or have simply done the math and realized that there is a huge financial upside to accommodating the six billion people worldwide who are non-native English…
What is Video Remote Interpretation and Why Do I Need It?
If you are reading this, then you’ve probably already began to explore Video Remote Interpretation (VRI). Maybe you’ve already used an on-site or over-the-phone interpreter and want to explore the options that VRI offers. This article will not only explain what Video Remote Interpretation is, it will also explain why and when you should be…
eLearning Localization: What is it and Why Do I Need It?
With eLearning training now being utilized in every corner of the world, eLearning localization is more important than ever before.What is eLearning Localization?eLearning localization is the process of translating and adapting training content for a specific culture and language. Localization is not just straightforward translation; it involves additional efforts beyond the conversion of text from…
Boost Your Customer Experience (CX) with Multilingual Support
As companies look at new ways to improve their customer experience (CX), many are adding multilingual support to serve more customers and create brand loyalty. The Center for Immigration Studies finds that 67.3 million residents in the United States now speak a language other than English at home.1 That’s a number larger than the population…
Multilingual Omnichannel Contact Center: Here Are the Top Benefits
Multilingual Omnichannel Contact Center Here Are the Top BenefitsTransforming into a multilingual omnichannel contact center can vastly improve your customer service. By providing multilingual support in a variety of communication channels that marry up to one another seamlessly, no matter where the customer is, and by giving them their preferred method to communicate and engage…
Top Reasons Why You Should Start Using Video Remote Interpretation
Video Remote Interpretation (VRI) is a social distancing friendly, affordable way to get quality interpretation services when you need them. Because VRI is on demand, meaning it can be scheduled on the fly, this makes it ideal for many industries and settings. One industry that has a lot to gain from Video Remote Interpretation is…
Why Localization is a Marketer’s Best Friend When Expanding Internationally
Why Localization is a Marketer’s Best Friend When Expanding InternationallyThere are several reasons why localization is a marketer’s best friend when expanding into international markets. One of these reasons is that localization removes language barriers for the customers you are targeting. This makes it easier for them to purchase from you and to stay with…
Why Your Contact Center Needs Over-the-Phone Interpretation
There are several reasons why your contact center needs Over-the-Phone Interpretation. For one, multilingual support removes language barriers with your customers, making it easier for them to purchase from you and for you to retain them as customers. By partnering with a quality language services vendor that offers Over-the-Phone Interpretation, your contact center can also…
Top Reasons to Localize Your Corporate eLearning Content
With corporate workforces spread across the globe, there are several benefits to localizing your eLearning content into the languages that your employees speak. When you provide training for your employees in the languages that they speak, and in cultural context, you’ll increase the effectiveness of your efforts. This will come in the form of increased…
