The process of website localization is doing everything in your power to make the content on your website appeal to a particular target market. It goes beyond just translating the text. Website localization is about transforming imagery, tone, colors, units of measurement and more to account for cultural and regional nuances. The value in localizing…
Five Pitfalls to Avoid When Working With An Over-the-Phone Interpreter
Have you ever played the game Telephone? You whisper a message into one person’s ear and it’s shared between players until the last person says out loud what they’ve heard. The final message is often hilariously different from what you originally said. While Telephone can generate laughs, it also serves as an example of how…
Translating Employee Handbooks
Translating employee handbooks can keep your entire workforce informed, up to date on rules, regulations, policies, conduct and guidelines, regardless of the languages they speak. This is especially important for companies who have employees who are limited English speakers. It is also beneficial for multinational organizations operating in multiple countries where different languages are spoken.Translated…
Translating Vaccine Information Statements
Healthcare providers often need to translate Vaccine Information Statements (VIS) into other languages for patients, staff members, or even for colleagues at healthcare entities overseas. While official Vaccine Information Statements are available from the Centers for Disease Control and Prevention (CDC) in English, having them professionally translated into a patient’s native language can serve multiple…
Multilingual Customer Support: What Is It and Why Do I Need It?
If you are reading this article, you have already come to the realization that you need to offer multilingual customer support. Maybe you’ve already dabbled in offering multilingual support or have simply done the math and realized that there is a huge financial upside to accommodating the six billion people worldwide who are non-native English…
What is Video Remote Interpretation and Why Do I Need It?
If you are reading this, then you’ve probably already began to explore Video Remote Interpretation (VRI). Maybe you’ve already used an on-site or over-the-phone interpreter and want to explore the options that VRI offers. This article will not only explain what Video Remote Interpretation is, it will also explain why and when you should be…
eLearning Localization: What is it and Why Do I Need It?
With eLearning training now being utilized in every corner of the world, eLearning localization is more important than ever before.What is eLearning Localization?eLearning localization is the process of translating and adapting training content for a specific culture and language. Localization is not just straightforward translation; it involves additional efforts beyond the conversion of text from…
Boost Your Customer Experience (CX) with Multilingual Support
As companies look at new ways to improve their customer experience (CX), many are adding multilingual support to serve more customers and create brand loyalty. The Center for Immigration Studies finds that 67.3 million residents in the United States now speak a language other than English at home.1 That’s a number larger than the population…
Multilingual Omnichannel Contact Center: Here Are the Top Benefits
Multilingual Omnichannel Contact Center Here Are the Top BenefitsTransforming into a multilingual omnichannel contact center can vastly improve your customer service. By providing multilingual support in a variety of communication channels that marry up to one another seamlessly, no matter where the customer is, and by giving them their preferred method to communicate and engage…
Top Reasons Why You Should Start Using Video Remote Interpretation
Video Remote Interpretation (VRI) is a social distancing friendly, affordable way to get quality interpretation services when you need them. Because VRI is on demand, meaning it can be scheduled on the fly, this makes it ideal for many industries and settings. One industry that has a lot to gain from Video Remote Interpretation is…
